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Complaints

We are committed to providing products and services of the highest standards. That's why we value your feedback. Letting us know when you are not happy with our service gives us the chance to get it right for you and improves our services for all clients. We will always do our best to respond as quickly to your complaint as possible. In each case, we will listen to you and try to resolve the situation if we can.

This page tells you what to do if you are not happy with a service that we have provided to you. Please follow our complaints procedure to help assist us in resolving your complaint as quickly as possible. Giving us detail of your complaint.

If you want to complain, please provide the following details.

1. Your name and address
2. The Guardian Insolvency Ltd Client reference number
3. Your daytime phone number
4. A clear description of your complaint or concerns
5. Details of how you would like us to rectify the situation


What we will do

We will do our best to sort out your complaint immediately. Sometimes it may take longer to fully investigate. If this happens we will do the following.

1. Your complaint will be acknowledged in writing within 5 working days of receipt.
2. Keep you updated with our progress.
3. We aim to resolve complaints within 4 weeks. If we are not able to do so, we will always write to you explaining what is happening and when we expect to sort out your complaint.
4. Once an assessment and full investigation of your concerns have been made, we will send you a final response letter within eight weeks.


How to contact us

Post: Insolvency Practitioner. Guardian Insolvency Ltd Ltd, Coppull Business Centre, Mill Lane, Chorley, Lancashire, PR7 5BW.

Phone: 01257 796 000

Email: info@guardianinsolvency.co.uk

If you email us, we usually reply to you by email. However, if we need to refer to confidential information or enclose copies of important documents, we may contact you by post instead.

What to do if you are dissatisfied with our response

If you still remain dissatisfied with our final response or eight weeks have passed since you first let us know about your concerns, submit your complaint to the Insolvency Service. The website to submit your complaint is www.gov.uk/complain-about-insolvency-practitioner. Alternatively telephone the Insolvency Service direct on 0300 678 0015 or write to them direct at IP Complaints, The Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA. Guardian Insolvency Ltd is registered in England and Wales No. 07906134 whose registered address is Coppull Business Centre, Mill Lane, Coppull, Chorley, Lancashire, PR7 5BW. Data Protection Number: ZA093360

Is an IVA right for you

Answer a few simple questions and we'll help you find your solution.

Total unsecured debt : £4000



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Helpful Information

Over the last few years the number of people in significant debt has grown hugely and Citizens Advice have been forecasting that more than two million people have significant and enduring debt problems. As the number of people in debt has grown so has the demand for debt advice.

IVA Criteria

The basic qualifications to apply to enter into an IVA are that you should have £6000 of unsecured debt and should be able to repay your creditors a minimum of £80 each month for a period of 60 months. To find out more on this please go to our detailed IVA Criteria page

AVOID BANKRUPTCY

An IVA is often used by people seeking to avoid significant creditor pressure – particularly the self employed – which can force them down the bankruptcy route. To find out more about IVA and Bankruptcy please click here.

The IVA Process

Simple uncomplicated IVAs can be completed in a few weeks from first contact. You do not pay any upfront fees to apply for an IVA. To look at the IVA process in depth please review the information in our IVA GUIDE

IVA CASE STUDIES

An IVA can be used by many people to resolve major debt problems. Please check out some examples of how an IVA could help ordinary people like you.

Protected Trust Deed

This is a form of IVA which is for people resident in Scotland only. The law slightly differs from the rest of the UK. To find out more about Trust Deeds please click here.

FAQs

We constantly get asked many questions on IVAs and your situation is unique – however here are a few of the most frequent questions.

The IVA Advice site is owned by Guardian Insolvency Ltd. Guardian Insolvency Ltd is registered in England and Wales No. 07906134 whose registered address is Coppull Business Centre, Mill Lane, Coppull, Chorley, Lancashire, PR7 5BW. Data Protection Number: ZA093360